Overview

(I'm reviewing as someone with limited mobility, but not a wheelchair user) I recently attended a gig at shepherd's bush empire, using their access booking process. The process was really straight forward and everyone I dealt with on email and phone was great. I was advised to provide a pip letter a few days in advance of tickets going on sale so that I was already set up on their system. I also completed a form outlining what help I needed. On ticket sales day, everything was straight forward and my booking for me and a companion was confirmed with an email and a letter a few days later with instructions on what too expect on the day. When we arrived at the venue, we parked easily in the road behind the venue (get there a bit early though). After collecting our tickets from box office we were given access via the stage door (avoiding having to stand in the queue) and a member of staff met us to take us to level one in the lift. Non wheel chair users are generally sat on level one as long as you are OK with a couple of steps. The member of staff showed us where the nearest bar was, where the toilets are (again, there are a few stairs to the loos, one which is very high), and then she showed us to our seat which there were no steps too and had a great view! After the gig finished, we just had to wait for the bulk of the crowd to file out, then a member of staff took us back down in the stage door lift. All in all, I was really impressed with the level of care and attention to detail that this venue take. I really got the sense that they just want everyone to enjoy the venue and not be held back by barriers. Will definitely consider attending events there in the future. Whilst I didn't use it, I believe there is a platform on the ground floor for wheel chair users and a disabled toilet on the same floor.

Transport & Parking

Parking isn't great, but if you get there early and have a blue badge, you can probably get parked on the street behind the venue. I did, I just gave myself plenty time in case it was busy.

Access

This is an old venue so obviously it isn't perfect but they have genuinely considered how they can make it accessible. Comments above go into more detail.

Toilets

I believe there is a disabled loo on the ground floor, however I didn't use it so can't provide any detail.

Staff

They were honestly fantastic, so friendly and helpful and just wanted you to have a good time!