Overview

Visited with a rollator user. Overall a highly positive experience. Staff were super-helpful once we were inside, especially the security team. Beware this rating is just for the main hall - not for the other parts of the venue. Security staff queried the need for me to attend the booking office and were happy for the person using the rollator to wait and not walk the extra distance - very much appreciated. Dropped half a point due to access (see below). The visit was to a seated concert - not all events are equal as you will see from the other reviews.

Transport & Parking

The time we visited there were three marked places which appear not to be used for disabled parking, one had a trailer parked in it and another was blocked by a car parked randomly. However, there is a coned and marked area as well with approx. 5 parking spaces so there was ample places to park. Unfortunately ourselves and another party who used the disabled parking spaces (lady with a walking stick) were all gestured away from the access door next to the parking and told to go to the front of the building to gain access. This would have been just about ok for a wheelchair (depending on the wheel type/size) but was a nightmare for the rollator due to the size and layout of the cobbles. The lady with the walking stick looked to be struggling too. Then at the front the difference in heights and gaps in the cobbles was difficult to negotiate. Thankfully when we got inside the attitude of the security team was excellent.

Access

See above (there did appear to be seating behind the security/access area if a rest was required - never asked to use it. There didn't seem to be any help offered at the bar (and never saw anywhere for wheelchair users to access the bar) but would like to think someone would have offered help if it was required.

Toilets

Cannot comment as did not use.

Staff

The staff, especially the security team were first class.

Anything else you wish to tell us?

Would like to see the rear doors made accessible for users of disabled parking bays.