Novotel Birmingham Airport Hotel

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Novotel Birmingham Airport Hotel

4.5

Ambassador Road, Birmingham, B26 3QL, United Kingdom | 0121 619 9003 | Website

Bethany

Coleford

Such helpful staff

Visit date: September 2019

This review is especially helpful for those who have or use the following: Wheelchair, Mobility Scooter

Overview

Didn't book an accessible room but lifts were available although not the largest. Entrance on first floor, there is a ramp but rather steep.

Transport & Parking

4.5

Booked this as flying from Birmingham airport the next day. Is right opposite the entrance to the airport and not too far from bus stops.

Access

3.5

Steep ramp to get in and no signage. Smallish lifts available.

Toilets

Staff

As soon as we arrived with me in a wheelchair a young lady offered to help with our luggage. She then phoned the airport to book special assistance to take me from the hotel to the airport the next morning. In the morning when the assistance was late the man on the desk kept phoning them until they arrived.