Overview

We booked to stay here the night before an early hospital appointment, we booked an accessible room and was planning on just having shower and room service for dinner as wasn't up to eating in the bad. There is a few Disabled parking spaces but they are still Some distance from the hotel entrance, which may cause issues for those with walking issues. Check in was fine and we were reassured the room was accessible and feather free but It was far from accessible and certainly not to any standard you would expect from the chain of hotels. The bathroom was the same as all other rooms with just a pull down bar beside the toilet and another couple in the bath, the toilet was not high or even an had an option for this and there was no way I could shower as it wasn't an accessible walk/roll in shower with seat which we were expecting and getting in a bath is impossible! The door into the bathroom was wider and did open outwards (one bonus) but it was almost impossible to reach to close it, leaving me sitting on the toilet wth the door open looking straight in the wardrobe mirror less than dignified! (Not a pretty sight!)! The peep hole was normal height and could not be used from my chair as was the heating/air con control panel. Unable to get under the desk to do makeup hair etc and kettle was the same height as all other rooms and not lowered to make it safer to use from my chair. Aside of this the room was filthy, it was like it had been shut away for months and never used, thick dust everywhere needed vacuuming and as I am allergic to feathers we always check the bedding but this time we did to find big stains on the pillows and blood on the sheets! Ugh the seating area in the room was no bigger than the other rooms and manoeuvring through the lamps and chairs to get to the window I didn't even try! The bedding was changed after complaining but the room was not cleaned like we were told! Asan accessible room is needed we were unable to just leave and stay elsewhere at short notice! I couldn't shower and the room didn't feel clean so we went to bed and I wasnt looking forward to the morning trying to get washed and ready. Then we find the heating in the room was not working by this time it was after midnight and I was so so tired and in pain so was really feeling the cold, hoping it was just us doing some wrong we called for help but it couldn't be fixed so we were given an extra duvet for the night as the only viable resolution, all completely unexceptable! We spoke to the manager in the morning to be told we should have checked the room had accessible shower and that none of their rooms do, disabled people are advised to Shower in the health club! Everything else regarding accessible features in the room seem to be disregarded and her attitude was not one of someone who cared! The night staff and reception staff and the shift manager were very apologetic and did all they could and more in all of the areas we complained about but the manager had no interest or understanding of anything we raised with her! So all in all I would avoid this hotel! We used to stay on a regular basis but between stays I became completely reliant on my wheelchair and unable to walk so we thought just moving to an accessible room in a hotel we knew and had stayed many times would be no issue but how we were wrong!

Transport & Parking

Can't comment on then public's transport but the hotel us s 2 different postcodes which may be confusing for sat nav. The main carpark has enough dosabled spaces for the hotel but for people with walking issues they may still be too far away. The rear carpark which has the other postcode has one disabled space right next to the door by dpes have a kerb all round it so is not the easiest and wide cars may struggle.

Access

Entrance to the hotel is all Flat and suitable, no steps. The reception desk is very high and wheelchair friendly. There are 2 lifts which are big enough for chairs and luggage etc. There are some sofas in the reception area to sit and rest.

Toilets

Accessible toilet was ok, door quite heavy but suitable and clean, room to move and grab rails to support. The pull cord did not reach the floor.

Staff

Can only give 3 stars as the hotel manager let it down. All other staff are friendly and helpful and will do whatever they can to help!

Anything else you wish to tell us?

Hotel is not suitable wheelchair dependant people and we will not be visiting again which is such a shame as we were getting to know that staff and the area well!

Photos