Overview

Just outside Solihull town area, it’s a pleasant enough restaurant, lots of parking and uncomplicated to get to. Miller and Carter have made a name for themselves recently, with restaurants here and there, usually decorated nicely, well looked after, and offer good menus at prices we can afford, but their Lunch menus really do offer a fair cost, with good food. So let’s see what we have here. OUR REVIEW A nice looking enough restaurant, not to keen on the grey paint that’s so popular nowadays as it does nothing as far as attraction counts. (photo 1) The entry is easy enough as on the level, but a pull handle door needs to be opened so have your carer near you to help.(photo 2) You step inside facing the bar (photo 3) which is bright and cheerful and dark woodwork adds appeal. Now you have a choice of which way to head, usually though your table has already been allocated for you, but we noticed a step leads up to one section, hope we do not get this area (4). The main restaurant is however far better for disabled, but always full as they crowd you in together to make service easier for staff (5) We decided to try their fish and chips, so let’s see what they provide. Very nicely presented, we like the plates they use nowadays, (photo 6) but then a little disappointing. The fish batter was wet and soft, we prefer crispiness and the fish itself was wet, but nicely cooked. The French fries were nice and simple, no added spices so just typical fries, and The peas were hot but no added taste so plain peas. The tarter sauce was ok but not tasty enough, so low marks for lunch today (6). The booth they offered us was comfortable (7) allowing arm room, and the hot apple pie and custard pleased the cheeky little chap (8). We now need toilets, so let’s find them, as they are a little distant away, and now, we have a step we need to get up, and no ramp in sight (photo 9) so that’s silly of the restaurant expecting disabled to find out how they can get up to use toilet, so low marks for this. If you have made it up to next level, then it looks cosy (photo 10) but the toilet is in the far corner, with a step to get down to reach the door for male or female toilet, no disabled (11) and these are just plain basic toilets, no hand rail, no pull cord, no attention to helping disabled, so low marks for this. Now you still have to get up steps then down steps, the disappointment just keeps going doesn’t it, so quess what, we will not be recommending this restaurant to you.

Transport & Parking

Lots of parking, easy to get to restaurant, and first impressions were not to bad.

Access

Easy to enter the restaurant as on the level, but then you have to pick your seating area carefully, there are far to many steps to have to reach some of the areas, do tell them a disabled person will be arriving so they can make sure a table is reserved so as to get chairs close to table. Toilets are awkward, as you will read.

Toilets

No such available, just basic toilets, and you need to get down and then up again if you need to use them, that’s disappointing for a big brand name. Then to cap it all you still need to get down another step to reach your toilet, we hope they will Try to sort out, but there again, they get enough customers as it is, so will they bother, let’s wait and see We gave it half a mark, simply because at least they have a toilet for you.

Staff

Excellent, very attentive and supportive, friendly, and on the ball.

Photos