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Mercure Bristol Grand Hotel

Broad Street, Bristol, BS1 2EL, United Kingdom | 0871 376 9042 | Website
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This review is especially helpful for those who have or use the following: Wheelchair

Overview

Although claiming to be "wheelchair accessible" there are two steps at the front entrance and steps to some of the bedrooms. There has been no concern for wheelchair users whether getting in and out, or eating or drinking in the dining room. No acknowledgement of the issues when complaints made. Disabled parking bay outside occupied by a painter & decorator working in the building without displaying a Blue Badge (presumably with the management's approval).

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Staff

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One member of staff tried to be helpful, just the one...

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