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Marshall Mercedes-Benz

Airport Service Road, Portsmouth, PO3 5FH, United Kingdom | 023 9280 8810 | Website
2
2 likes

2

Another Cord Tied Up (For the 3rd time)

2.5

1 like

Visit date:

This review is especially helpful for those who have or use the following: Walking Aid, Wheelchair, Mobility Scooter, Hidden Impairment, Autism

Overview

Unfortunately the emergency pull cord was deliberately tied up to the hand rail again. This is the 3rd time this has been like this and the 3rd time I’ve reported it to the management. The toilet on the other hand was clean but inconveniently located through two sets of heavy doors in a narrow corridor.

Transport & Parking

3.5

Easy access from the Eastern road with two disable parking spaces opposite the entrance to the main building. These have a good amount of space around them both. I have rarely encountered a time when both spaces are occupied.

Access

5

Ramps and automatic or open doors make access to the main building easy.

Toilets

3.5

Access to the one disabled toilet is through two sets of fairly heavy doors in a small corridor. It is all one level.

Staff

2.5

Staff are always friendly but have dropped a star or two for not monitoring the emergency cord in the disabled toilet despite previous reports & reminders.

Anything else you wish to tell us?

Hand gel at entrance and staff usher you to socially distanced seating. Perspex screens used across desks. Precautions not currently strictly adhered to at the time of visit (Nov 2022)

Photos

The emergency pull cord was deliberately tied so tight around the handrail that it took 10 mins for the manager to untie it. Emergency pull cord inaccessible to anyone on floor.

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