Overview

The lifts for platforms 13 & 14 are what feels like several miles away from the main concourse and the moving walkway does not appear to allow wheelchairs on as far as I am aware (I am always taken in the lift by the assistance people who move my luggage). The situation with the disabled toilets is disgusting. There is precisely one for the entire main concourse. One. This often has a queue as a result which is very unfunny if as part of your disability you simply cannot wait. Meanwhile there are dozens upon dozens of toilets for everyone else. There is another toilet on the first floor however it is locked with a padlock and I have been told lie after lie by the station management about this toilet's situation and why it is not open for use. When you are desperate it is simply too far to go all the way down to the lifts to 13 and 14 (impossible if you don't have a ticket anyway!), up in the lifts and across to the one toilet up on the lounge up on the bridge. One toilet for the hundreds if not thousands of disabled passengers passing through the main part of this station every day is simply not enough - it's no wonder it is always filthy, the cleaner can't get a look in! Disabled people are wetting themselves on trains and are also at serious risk of the same in this station. Assistance at this station have also arrived late or not turned up to get me off a train at all, leaving me terrified of ending up god knows where. Thankfully there has nearly always been a helpful member of the public who has grabbed a guard or even simply ended up lifting me off the train themselves. When boarding a train they have also frequently not telephoned ahead to the station I was headed for meaning there was no one there to meet me, again leaving me stranded on the train.

Transport & Parking

Drop off here is a nightmare if you're a wheelchair user as there isn't enough space in the drop off area. Getting a black cab from the rank is a physical impossibility as some idiot designed the rank to have a dropped kerb which simply does not work with the ramps on the hackney carriages. You end up meeting the cab driver around the corner, not fun when you're tired from traveling. It simply should not be that hard.

Access

Technically accessible but many things just aren't right. Not enough toilets, taxi rank unusable for wheelchairs, drop off area a nightmare for wheelchair users.

Toilets

I shan't repeat myself here but the situation is shambolic and puts disabled people at risk of wetting themselves. Simply not enough provision.

Staff

Having been repeatedly lied to by the station manager himself over the status of the padlocked toilet, and left stranded aboard trains by absent staff I honestly can't even give them a full star.