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Malt Kiln Farm Shop

Main Street, Rugby, CV23 0PE, United Kingdom | 01788 832640 | Website
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Excellent Wheelchair Accessibility

5

Visit date:

This review is especially helpful for those who have or use the following: Assistance Dog, Assistance Dog - Visual, Long Cane, Symbol Cane, Walking Aid, Wheelchair, Powerchair, Mobility Scooter, Hidden Impairment

Overview

My Stepmum had heard this farm shop was w/chair accessible, so suggested a visit. We checked the website beforehand, which said it was fully accessible, but being a chair user, I know that it doesn't always mean it's actually accessible. When we arrived, I was pleasantly surprised though. There were disabled parking spaces right by the front entrance, properly marked on both sides for full access. Getting to the entrance was easy as the short roll to the door was nice & level, and the surface indoors was what us wheelies love - perfectly smooth and and very easy to traverse. All of the shop was easy to get around, nice wide aisle and no abandoned trollies or half unpacked stock. There was only one stand I had to squeeze past, and there was another way around so that wasn't really an issue anyway. We went outside to look at the plants, and every exit had a ramp down to this area, and none were too steep or difficult to push up. The Cafe was easy to be served at, they handed me the chip & pin machine to pay and offered to bring our drinks over. It was a nice day so we decided to sit outside. Only one of the double doors was open, and my chair wouldn't fit through. Before we'd even looked at how to open the other, a member of staff was straight over to open the door and let me through. I didn't need to use the toilet, but there was a sign to a disabled toilet. I will check it out next time and report back. We also didn't visit the PYO on the farm, and I'm not sure how the chair will cope with that or whether I would have to be pushed around, (or wait in the Cafe with a coffee 😅) again, I'll report back next time. It was the end of the day when's we went, but we're so impressed we plan to go back very soon.

Transport & Parking

5

We drove, as it is a countryside location (I doubt there is any public transport to such an area). There were disabled parking spaces right by the front entrance, properly marked on both sides for full access. Getting to the entrance was easy as the short roll to the door was nice & level, and the surface indoors was what us wheelies love - perfectly smooth and and very easy to traverse.

Access

4.5

I went in using my manual wheelchair. It's completely level and smooth through the shop, Cafe & outdoor seating area. The plants are accessed via slopes/ramps to the outdoor area, but they are not at all steep and very easy to push up in a chair. I'm not strong at all and often need help with inclines but managed these by myself.

Toilets

0

I didn't use the toilets, so cannot comment. I will check them when I go back.

Staff

5

The staff were so helpful, handing me the chip & pin machine without me having to ask, coming over to open the door to let my chair through etc. All of the help with none of that "OMG, we've got a person in a wheelchair" panic.

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