Overview

The Art Gallery and Museum has great access for wheelchair users. From the street entrance the building looks inaccessible but you can enter easily via the car park entrance onto the lower ground floor of the museum. The staff were very friendly and helpful. I would suggest picking up a floor plan on your way in, there are wall mounted maps but the writing is smaller and sometimes they are mounted a bit high. Walking round the museum there are plenty of staff ready to help and also two information desks on the lower ground and ground floors. There is plenty to see and accessibility in the majority of rooms is great.

Transport & Parking

The car park has disabled parking spots but can get busy, however there are usually spaces available. The car park is close to the museum entrance.

Access

There are power assisted doors on entry, you enter onto the lower ground floor. There are several gift shops, these might be more challenging to get around when busy, and a reception desk to your right. There are copies if floor plans directly in front of you and the woman at the reception desk pointed me in the direction of the lifts, there are two lifts behind the stairs which are easy to get to and go to all levels of the museum. There is a cafe on the lower ground floor with good disabled access and staff are available to answer any questions about food allergies or intolerances. There is another cafe on the ground floor which is also accessible. The majority of rooms in the museum have wide corridors and are easy to get around, the mini museum however has narrower parts to it.

Toilets

There are disabled toilets on all levels. One disabled toilet on both the first floor and the lower ground floor and two on the ground floor (although one of these was out of order on my visit). There are grab rails and the toilets were clean and tidy. The lower ground floor toilet was especially large although all the toilets were quite spacious. The toilets were all unlocked so easily accessible.

Staff

The staff I spoke to on my visit were all friendly and keen to help.

Anything else you wish to tell us?

Great place to visit, lots to see. There are rooms with videos playing and interactive boards and these are at a good level. I would visit again!