Overview

The entrance to the Jorvic centre is propped open, & the receptionist is at a desk that is low enough for wheelchair users to comfortably discuss the attraction with them. Carers get in for free. There is a sturdy platform lift next to the reception desk, which takes you down to the attraction waiting area. I was greeted by a very friendly & enthusiastic woman who explained that the technical team would come to get me on the wheelchair accessible car for the ride around the mock Viking village. Sadly the technical team failed to turn up on time, which given that we had pre-booked a slot as recommended, was not impressive. The member of staff didn't apologise & wandered off, saying he'd be back when it came around again. When he returned, they decided that this was the appropriate time to tell us that the wheelchair car was loaded at a different door, meaning we had once again missed it. Again, no apology. We made our way to the appropriate area, where the unapologetic technical team explained that the delay was due to their only being one accessible car. I pointed out that actually, it had more to do with their lacklustre attitude, but that seemed to fall on deaf ears. This was a shame as the accessible design itself was excellent. My powered wheelchair was put on a special, very spacious platform which was wheeled onto the appropriate carriage. I had my own set of headphones & my own screen which included an option for audio-description. It was a well-thought out system that unfortunately relied on people who didn't seem to understand that wheelchair users being made to wait around is extremely ableist. The gallery was spacious with smooth floors, exhibits at a visible height, & was spacious to move around in. Some of the ramps were a little steep in places. There was a radar-key operated accessible toilet but I didn't use it. There was no car parking nearby, with the nearest bus stop being about 100 - 200 metres away.

Transport & Parking

Access

Toilets

Staff