Overview

I love this hotel for a lot of reasons, not least of which is the support I receive as a disabled person. To provide examples: I am prone to falls and fell in the bar on 18th November (and I'd only had one drink, honest). The female bartender, helped by fellow guests, untangled me from my rollator and got me on my feet. I felt embarrassed and was really appreciative that no major fuss was made. I have a toilet seat raiser for the loo in my room and two mattresses, one on top of the other, as the bed is otherwise too low. Staff in the dining room help by carrying dishes to the table for me. The main entrance to the dining room is up 2 steps but these are avoidable by entering through the bar via a lift to the rear of the restaurant. I have learnt arrive smartly in order to obtain a table where my rollator isn't in anyone's way and which is close to the food servery. Unfortunately, the hotel may be less than suitable for wheelchair users as the food is buffet service and there is no room for a wheelchair user to help themselves to whatever takes their fancy. (It is possible a waiter may help, as happened with me on one occasion when the dining room was crowded;. As already noted, the staff are helpful.

Transport & Parking

I came by Shearings coach, but there is a disabled parking space opposite the hotel entrance and this space does appear to be kept free for disabled use. It might be best to liaise with the hotel in order to book the space.

Access

The lift access to most areas of the hotel is excellent. There is plenty of seating; however, a lot of it is low.

Toilets

There is a disabled toilet at the end of the lobby that has handrails and is reasonably spacious, with plenty of room for a carer. However, turning on the lights and locking the door are not straightforward operations!

Staff

The staff are a real credit to the hotel. Not only are they unfailingly pleasant, they go out of their way to help.

Anything else you wish to tell us?

The food is good, the hotel is 'quaint' and the views of Lake Como are stunning. I would return here again and again. at least in the winter months as summer is too crowded to appeal to me.