Overview

The hotel was set on he Clyde and is within easy distance of the motor way and the Southern General Sick Kids Hospital. on the doorstep of the Hydro & SEC

Transport & Parking

We did drive but the car park is on cobbles. Even using an area to get close to the back of the hotel The wheel chair still had to go over cobbles also to gain access to a taxi we thought would be easier we still had to go over cobbles. The wheelchair was badly da aged and I had to get Glasgow wheelchair services to come out as a private contractor could not fix problem. The hotel also did not have a ramp available for the front steps either. Also the main automated accessible doors were not working I was advised to push them but have limited projection in my chair so could not self propel.

Access

Some of the lips of the floor my carer struggled to get me over without a few attempts which in turn caused my legs to spasm badly as I have Progressive MS. The hotel Did have lifts. However the Accesi or rooms that I booked specifically because I was advised they had a wet room was tiny and I am over 6 feet tall and we struggled to move me and the hoist safely without hitting any furniture. I find it hard to believe this was an accessible room.

Toilets

The accsesbile wet room was a standard shower without a wall but a shower curtain and the walls were tiled. When we booked the room we spoke directly to the hotel front desk to explain I have a bespoke shower chair and its large and I need the space I was told would not be a problem however I was miss old the room and this caused me extreme stress as I could not even wash and used over a dozen towels to soak up the water.

Staff

I thought that the staff had taken on board everything I was concerned about with my booking my child was poorly and going for a Bone Marrow Transplant in Glasgow, my Progressive MS, my carer and the need in this extremely strenuous time mentally, physically and emotionally to be helpful and on the ball but they added to the stress. My partner received no help with bringing in medical equipment, cases and our sons transplant cases into the hotel over the cobbles and the reception staff did not offer help even after we asked.

Anything else you wish to tell us?

I enquired about other wheelchair accessible accommodation within in the hotel and they stated all rooms are the same. I would not recommend this hotel to anyone who is in a wheelchair as these premises will add stress to a time that should be relaxing for your family and your self. A wheel chair user with limited movement would struggle to be in this hotel on their own and the staff are not honest about what they can offer service wise but more interested in filling rooms regardless. We were moved hotels by the Hilton as they realised they had fell at every hurdle in offering us a service. A socket that my poorly 2 year old boy found dangling under the head board the engineer said when I reported it "it would only be a few volts it would not do your child much harm" I was furious as I was taking my child to the new sick kids in Glasgow that day for a bone marrow transplant.

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