Hilton Garden Inn
Hilton Garden Inn Aberdeen City Centre, Aberdeen, AB25 1JA, United Kingdom | 01224 451444 | WebsiteThe Hilton experience
Visit date:
This review is especially helpful for those who have or use the following: Wheelchair
Overview
My stay at the Hilton in general was enjoyable and the building, rooms and restaurant are all very accessible.
Transport & Parking
There is a private car park below the hotel itself, which can be booked along with your room. It does have accessible spaces too. I was too late booking to get a room, but I later found out that the height limit for cars in the car park is 2 meters, so I wouldn't have fit in anyway with my roof box on. There is the opportunity to park on street around the block, but it can be difficult to find a space in busy periods.
Access
There was level access from the street and a drop off area for taxi's etc to use. The front door is a revolving door which I wasn't sure I'd get through, but there was another standard door at the side. It wasn't clear that this was an accessible entrance, but there is a buzzer to press to speak to reception, so you get in eventually. Once inside, the restaurant is on the upper ground floor, but there is a platform lift to get you there and the staff couldn't be more helpful.
Toilets
The accessible loo in my room did have everything I needed and was spacious enough, but the red pull cord was tied to the ceiling, which let it down quite a bit. I also had to call reception to ask for a shower chair to be delivered, but the staff were more than happy to help with this.
Staff
The staff helped quite a bit with my cases etc when I arrived. In the morning they were also on hand to make sure I managed with the buffet style breakfast too. Couldn't ask for anything more.
Anything else you wish to tell us?
I guess the main thing that could make or break this hotel for disabled guests could be the parking. If you can get in early enough to book a disabled parking bay, then I'm sure it would make accessing the hotel much easier.
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