Overview

The Hilton Grosvenor is set one of the older areas of the city and from the front looks like a street of town houses. The front entrance had steps but don’t be put off.

Transport & Parking

The hotel is in a busy street not too far from Haymarket railway station (300 metres). There’s limited parking in the area. If you are arriving from the airport or on the train, it’s a good spot. The hotel is a short distance from the train station, tram stop and bus interchange. Taxis can drop at the door and there are plenty of taxis at the nearby rank at the station.

Access

Access in and around the building, The first impressions for me as powerchair user were not great as there were steps at the front entrance. A large push button with a wheelchair symbols invites you to summon assistance. Unfortunately, it didn’t work when I visited but a member of staff did spot me and my companion. A quick conversation and we were told there was an accessible entrance if we wanted to wheel two doors down (around 80 metres). By the time we arrived a portable ramp had been produced and the fire doors opened and in I wheeled. Once inside we were in a corridor which handily went to the accessible rooms in one direction; all ground floor. The other direction went past the restaurant, by the bar and on into the reception by the main entrance. Staying at the hotel as wheelchair user means you would take the accessible route each time you wanted to leave or return to the hotel. Access in the accessible bedrooms and bathrooms, The accessible rooms, we visited two of the four accessible rooms. The hotel has two accessible rooms with wet rooms and two with baths. All four rooms are in the same area of the hotel. Once has an interconnecting room if required. The rooms have wide doors and plenty of space within the rooms to move around. The clearance on the room doors was 90 cm. We were particularly impressed with the amount of space and the seating area within the larger room we visited. The accessible wet room was large and plenty of space to wheel in and turn around. Access in the dining area, The dining area was large and had moveable furniture. Staff were happy to move furniture to make it easy to find a comfortable spot. Access to other facilities, With the accessible rooms on the ground floor it was easy to move from the room to the dining room, the bar area and the lounge areas.

Toilets

There is an accessible toilet to the rear of the reception area.

Staff

Staff were friendly and helpful. We had conversations about several aspects of access and the team were flexible and helpful in creating the best experience for guests

Anything else you wish to tell us?

The small challenges in getting in the building as a powerchair user were far outweighed by the standard of the accessible rooms and the advantage of everything being on one level

Photos