Overview

We had booked a three night stay at this hotel for a mini break. The hotel is in the middle of the town on the high street. There is a car park, but we parked on the road, right outside the main entrance for the hotel. Which was marked hotel guests only. Access was ok down a slope but you had to push the doors open yourself they could do with a button to push for disabled people . The receptionist took a note of our car registration and said it was fine to leave the car where it was. They took all my details so they could assist in case of an emergency. They would make sure someone was on hand to help us. All the rooms for disabled people are on the ground floor, the corridors were wide enough for my wheelchair. Our room although a bit smaller than we are used to was ok. It had patio doors out to a garden with seats and tables, a ramp led from the doors out. Our room had a heater on the wall, on which we could control the temperature of the room. The bathroom was a wet room, although my standard size wheelchair didn’t fit through the doorway. I had to use my special crutches to access it, the shower was powerful and there were hand rails in the shower area. Although no shower seat fitted to the the wall , they did provide a shower stool and rubber mat . The only real issue was getting to the toilet. The hand rail didn’t stay up and the toilet was quite low ,it was also right by the sink. Meaning the only way to get to the toilet was to shuffle sideways there was no room to move. We had breakfast each day which was ok and dinner two evening. Which again was ok. But nothing special. The rest of the hotel was a bit on the cold side for me , radiators weren’t on. Which meant we spent little time in the bar area. As the hotel is so central it made getting to the independent shops of which there are many in the high street easy. Although I couldn’t access some due to steep steps . We would consider staying here again but only bed and breakfast as we found quite a few pubs and restaurants in or just off the high street all of which had access for a wheelchair.

Transport & Parking

We were able to park right outside the main entrance to the hotel . In a pull in set aside for hotel guests, reception took a note of our registration and said it was ok to leave the car there access from here was down a slope to main entrance.

Access

Access around the whole hotel was easy wide corridors .

Toilets

There was an accessible toilet down the corridor from our room ,with plenty of room for the wheelchair and my carer . The toilet in here is a raised one and had grab rails

Staff

Reception staff were helpful. As were a couple of the waiting staff who had a chat with us and were happy to speak to the chef with regard ingredients used in the meals . I needed to know this for my allergies

Anything else you wish to tell us?

There were sign up about masks being worn and hand sanitizer on tables . Didn’t see much in the way of cleaning tables etc in the lounge area once they had been used by guests . Tables in the restaurant were socially distanced and all staff wore masks