Overview

Visiting the Festival Theatre for the first time I wasn't too sure what to expect. Often the powerchair users' experience can be a little challenging ... not this time!

Transport & Parking

I arrived at the venue by public transport and that was fine as the accessible bus dropped me nearby. A friend arrived by car and was able to use the theatre's car park to be closer for their powerchair access - contact the theatre before visiting as they very helpful.

Access

I couldn't fault the experience. I didn't have time to open the door before the staff had the door open and were welcoming me in. There was a large lift up to the Stalls area where the wheelchair accessible spaces were located. It was an easy journey to get to these as the doors were held open and it was easy to wheel to the seats. I was I pressed in that I could sit next to my friend who was also a powerchair user. Our guests then sat in the seats along side us.

Toilets

There was a good sized accessible toilet on the foyer area at the Stalls level of the theatre. I loved the giant sign proclaiming the presence of the accessible toilet - it was high on the wall and easily viewable from wheelchair height, even over the heads of the crowds. The toilet was large enough and clean and tidy.

Staff

The staff were excellent. From helping with the doors on arrival through to escorting us in the lift and to the accessible seating areas. During the interval they came to see if we required any drinks. On leaving they helped us to exit via the car park entrance and avoid the crowds.