Overview

Booked hotel via phone so asked about accessibility, was told there was 2 steps down to accessible room. I can manage a couple of steps so went ahead and booked. Don’t usually ask about dining room etc & presume I can get into the toilet in an accessible room. However when we arrived at the hotel there were 5 steps down to the room & the room was in no way accessible. My husband had to move a chair & a table before I could get to the side of the bed I could get into bed. It was difficult to get into the toilet & I couldn’t get in with my wheelchair & lock the door!! My husband complained but there was no other available rooms till the next day. When we went for our evening meal I could not get to the dining room as there were lots of steps - they did accommodate us in the bar area. I had to ask if there was an accessible toilet on that level as there was no sign on the door. The toilet was ok but there was no emergency red cord. This was repeated at breakfast time so I couldn’t see the buffet. The staff were very helpful & served me but could do nothing about the access. On day 2 we were moved to a ground floor room but still couldn’t access the toilet & close the door. Needless to say I couldn’t have a shower in any of the rooms. We complained & got money back but it is totally unsuitable for disabled people or mobility challenged people. There are lots of coach parties that go to this hotel with older people with mobility issues who were obviously struggling.

Transport & Parking

We had to park on the pavement outside the hotel until I got out & into my wheelchair.

Access

Toilets

Staff