Overview

Disappointed on arrival with exterior of hotel, poor colour scheme on the outside, which helped to make hotel look as if it may be a converted mill. (2*) The disabled parking area was very good, 4 bays available, right outside main entrance. (4*) we entered into a pleasant foyer, (4*) wide enough for easy movement, Minimilistic, with colourful modern deco, bright orange and blues, warm looking. The bar area was colourful and attractive, comfortable, with plenty of seating. The restaurant was sort of cafe like in appearance, but nicely decorated, which also served as breakfast dinning, and we arrived in time for breakfast, which offered a good selection of well prepared food, but this hotel is used by young families, so can be a bit noisy, as lots of children around, but all well behaved I must say. Public Disabled toilets are close by, easy to find, with room to move wheelchair around along corridor leading to toilet, but then difficult to get in, as it had pull down door handles, then it was small inside and untidy looking, (2*) not really wheelchair friendly. The hotel does have swimming pools, we found indoor pool, but it seems there is also an outdoor pool, but again pull down door handle to get in, but staff member willingly on hand to help me in to view pool, but found the indoor pool rather smallish but gave it (3*). Gym facilities were rather good, with good selection of equipment available (3*) Close enough to reception desk there is a good size lift, easy to get in and turn around, (3*) This leads up to passageway, wide and open, but then, pull handles again to get us into corridors, (2*), which were then wide and easy to move along. Disabled rooms are reasonably nice but a little small, you can move around on wheelchair, but easier to leave chair by door, and walk around the best you can. The bathroom looked impressive, with a walk in shower, very nicely decorated in there. (4*). Overall impression is of a very good family hotel, which is wheelchair friendly, especially if you have a career with you, to open these doors. The hotel didn’t appeal to us personally as to staying there, we were just visiting to view the hotel, and stop for a coffee break, drink being hot, but weak, but we feel this would be an ideal family hotel. We have no photos for you to see, but recommend. You look at website for Doubletree Stoke on Trent.

Transport & Parking

The hotel lies in a nicely built up small business area, lots of grassy areas, leading to hotel itself, with lots of parking, and 4 disabled bays, which are right next to main hotel entrance. (4*).

Access

The disabled bays are right next to main hotel entrance (4*), with nice flat pathways, leading into foyer, which is very wheelchair friendly (4*). We found no steps at all to worry us. (4*). Close to reception is a decent sized lift (4*) easy to get to, but difficult then to arrive to disabled rooms (2*). Lots of seating areas to just sit and relax, perhaps over a drink.

Toilets

The disabled toilet was close enough to reception area, easy to arrive at, but then found it smallish, and untidy. Grab rails are there for you.

Staff

We found all the staff to be pleasant and willing, all found it no trouble to help us around hotel to see what we needed, so impressed with their support (4*)