Overview

Partner booked hotel on 5/6/23, as a surprise. My partner asked about accessibility eg steps, moving around site and rooms, as I have limited mobility and informed booking of this. Booking advised there was just a few steps. Arrived on 9/6 to discover that I couldn’t park outside my room as the bay was so narrow I couldn’t get out of my car. Room was manageable (dated), but no grab rails anywhere. We ate out. Next morning I discovered that the breakfast room was up a flight of stairs! Not just a few steps. Staff asked if I could manage steps, I said no but was seated at a table up two large and steep steps. Able bodied guests had flat access. Complaints to the hotel have taken days to be responded to, and the response is appalling.

Transport & Parking

own car Poor parking access

Access

Steps, slopes and uneven ground.

Toilets

No grab rails in chalets

Staff

staff unhelpful staff have zero understanding of accessibility. requested no dairy alternative which was off when served.