Overview

Intu consists of many different shops all of which are level access. All entrances to the centre have an electric opening door. You can hire manual wheelchairs near Debenhams (level 1). The lights are bright and floors smooth. There is free wifi and free phone charging.

Transport & Parking

Intu has 161 accessible bays over 4 different car parks but there is a charge. There is on street parking that is free to blue badge holders but it is often full. The bus station is located near by and there are many seating areas for resting as you walk towards the centre. Shop Mobility is located opposite bus station if you need to hire a scooter or powered wheelchair (there is a fee) to access Derby as the centre is large.

Access

There is seating located around the centre at regular intervals. It is mostly all level. Most exits/entrances are on an incline or decline. There is one lift to level 2 between Starbucks and Poundland (level 2 near TGI Fridays) and a second lift opposite the changing places toilet near Marks & Spencers. There are only 2 lifts which access level 2 and the signage towards the lifts is terrible so if you don't know where you're going you can end up going round and round looking for the lift. Often 1 of the lifts will be broken too which is frustrating. There are escalators instead of stairs. The signs are in a larger print with pictures too. They do have maps which I find confusing. I've never seen braille or large print maps. By the looks of it emergency exits are ramped so evacuation chairs are not needed. However the button to release door was really high so looks like you'd need assistance from staff anyway.

Toilets

There is 1 changing places toilet with plenty of room for carers. The changing place toilet requires a radar key to access. It is located between Debenhams and Marks & Spencer. The main corridor does not sign post towards it. Another accessible loo is on level 1 near entrance to eagle market. On level 2 there are 2 disabled loos between food court and TGI Fridays one has radar key access. There are also two more loos next to Mark & Spencer's on level 2 one of which is also radar key access. Next to the changing place toilet is a small accessible loo. In total there are 5 disabled loos that I know of. They aren't all the same size. The ones I've been in difficult to turn in with limited transfer space.

Staff

Anything else you wish to tell us?

Toilets need cleaning more often and some are too small for large powered wheelchairs. Lifts and doors need to be maintained more often. The website is rubbish, hardly any information on accessibility. 27/01/2020 - I've removed half a star because when Intu is closed they barrier off most of the building. Due to terrible lift maintenance they'd trapped me on level 1 of the centre. They let me through barriers to access lift near M&S just to get downstairs and found they'd trapped me in downstairs too! Luckily my chair weighs 205kg so I moved the barriers. I have filed a complaint as there were no staff to ask for information or to help get out the building. Covid: Security on door making sure people wear masks but as soon as they're inside many remove them or wear them just covering mouths. Markings on floor. Hand sanitizer but many are foot controlled. Gets busy.

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