Delta Hotels by Marriott Warwick
Stratford Road, Warwick, CV34 6RE, United Kingdom | 01926 499555 | WebsiteDisabled Travellers review for a newly bought over hotel
Visit date:
This review is especially helpful for those who have or use the following: Walking Aid, Wheelchair, Powerchair, Mobility Scooter
Overview
This hotel 2 years ago was part of the Hilton group, sold on to become M40 J15 hotel and now taken over as the Delta Marriott Bonvoy hotel, recently opened late 2021. Sadly, we were disappointed to note that no expense has been put towards bringing the exterior of hotel to an acceptable standard, especially as you arrive at hotel, then close to entrance rot is evident on many wooden areas, and generally it’s an unkempt outside areas, and we find Hotels of this description can be most off putting, as to us, first impressions do count. However, once inside it’s quite a nice hotel, clean throughout, recently refurbished, and looks inviting, that is if unlike my husband, you notice that a lick of paint on the woodwork areas would be most welcomed, but it should not put you off using this hotel, and if it’s a quick visit you need, somewhere handy to stay close to M40, then this would suit you well. A large car park awaits you, with 11 disabled bays just to the side of hotel. (photo 1) A path leads ahead towards the main entrance which is easy to manage (photo 2) but it does pass a very unkempt wooden structure badly in need of maintenance, but it’s been like that for many years now, perhaps to be seen to in the future, but the picture hides just how bad it is. The main entrance approach is very plain, and uninspiring, (photo 3) and then the swing doors are not wide enough to get any chairs into, so you have to use one of the two side doors, which have pull handles, (photo 4) but almost impossible to open on your own. (Just in case you have to use) there is a small brick paved ramp to get on or off the hotels path. (Photo 5) shows a pleasant reception area which awaits you, BUT PLEASE DO LOG YOUR CAR IN, you register details on the screen by the desk for reception. Then ahead of you is the bar lounge, and at far end is the bar itself, (photo 6). where you book in for breakfast. It’s a very pleasant area (photo 7) and relaxing to sit in. There is a spacious area for breakfast, clean and tidy ready for you to enjoy their breakfast. It’s a buffet style help yourself arrangement, even for your hot tea or coffee, or cold drinks which you have to pick up and serve yourself, but with all the usual drinks available (photo 8) and the many buffet bars are well stocked and cleanly presented with plenty of choice. (Photo 9) while cereals, croissants and freshly baked delicious rolls are available. (Photo 10) and a good selection of hot food provided at the far counters. For evening dinner it is served in a small separated restaurant with a ramp for easy access to it (photo 11) and the restaurant is very warm and cosy looking, a very nice area to enjoy your meal (photo 12) There is a few nice seating areas to then relax in ( photo 13) perhaps to have a coffee or a drink later on and just behind this lounge, the reception area leads you towards the lifts and bedrooms (photo 14) with spacious corridors to the bedrooms (photo 15) and alongside are two lifts (photo 16) in which a scooter or powerchair could get in and spin around. Back by reception there are disabled toilets available, but with push doors, (photo 17) to get into the separate mens and ladies disabled toilets, which are large enough for any chair to move around in, and are clean and tidy, with pull cords and grab rails (Photo 18) shows the general mens public toilet, not the disabled one. Close by there is a gym available, with separate lockers and changing rooms (photo 19) and a good selection of weights and treadmills ect, and the whole area is very clean and tidy (photo 20). Our final thoughts If you ignore the outside spaces which is rather unkempt, you will be pleasantly surprised when you get inside hotel. It’s cosy and relaxing to enjoy either a meal, or just to sit with a cup of tea or cold drink. We would recommend this hotel to you, bearing in mind it’s just a basic type of a motorway stopover hotel, perhaps a bit better than that, but it’s comfortable and clean.
Transport & Parking
Big carpark area, with 11 disabled bays available, reasonably near to entrance, ok if a dry day, it is very close to the M40 motorway, so ideal if passing through, or you need a break somewhere for a drink. You cannot hear the motorway by the way.
Access
Getting to hotel is easy enough if you follow Sat NAV carefully, but it is a little difficult to get into hotel itself, as you can only use the pull door outside, so you will need help, but it’s just about wide enough to get wheelchairs through and into reception, but getting out I needed to pull my husband through the narrow door. We are not sure about any powerchairs though, you would have to check with hotel first. It’s all on the level, and two lifts are available and quite a good size, so no worries there. We could see and get to everything we needed. Lots of seating areas to relax in.
Toilets
Easy to find disabled toilets as close to reception desk, but mens or ladies do have push doors to worry about, I personally had to get off my wheelchair to get inside and to then get into disabled toilet, so disappointing there. The toilet was clean and tidy, with grab rails and pull cord, and you can spin your chairs inside, if you managed to have a Carer with you to help get into the toilet.
Staff
Staff were quiet and seemed to keep themselves to themselves, but willing to keep busy.
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