Overview

On arrival after my daughter booking this venue for a treat for both of us after being separated for year and half we were looking forward to having a break.it was described as disabled friendly but sadly the room allocated wasn’t as it had over bath shower. We booked level access.im afraid this is going to be a negative review overall. Totally disappointed and upset never go back again. We were shunted from one room to other only to discover the next room also had over bath shower. I am unable to get into a bath and have level access within my home so this was totally unsuitable for my requirements. I have emailed the customer services at this hotel and did not get a reply to my email.my daughter received a reply apologising for training error and new staff. The receptionists were very polite but did not seem to know which rooms had level access showers. This used to be Hilton brand hotel but is now under Britannia ownership. With all the toing and froing i was completely exhausted by experience. Also dining area we had a waitress apologise and tell us that she might have to interrupt our meal for the bill which I found a bit off putting.

Transport & Parking

Access

Toilets

big enough but access within ladies toilets no soap to wash hands no paper towels either during covid times.

Staff

Anything else you wish to tell us?

there were a lot of people coming in to the hotel not wearing a mask and i felt unsafe.no I wouldnt visit again.It looked as if the hotel was running understaffed compared with influx of guests.disabled toilets within ladies had no soap to wash your hands and no paper towels within the toilet.no would not visit again.