Overview

I think I’ve found my new favourite Costa Coffee in Dundee, this wheelchair level access Costa is very welcoming and in a great location.

Transport & Parking

It is a very big car park at this Costa Coffee on the Kingsway because it is located within a retail park. There are plenty of accessible parking beside the pathways of the retail, with parent and child parking also available. Lots of standard parking spaces are also available however, it would be difficult to cross over due to no pathways being near these spaces. Beside the accessible parking spaces there aren’t always a dipped kerb, so you might need to drive on the road to get to one. You can get a bus from the city centre to the Kingsway retail park and there is plenty of room to be dropped off by taxi. I’m not 100% sure about the public transport though because I always drive my car here.

Access

There is an electronic access pad that you can press to allow customers to open the glass door however, I feel the door would hit someone’s wheelchair if they used it because it opens out the way. I didn’t see an access pad within Costa to help customers when leaving. The door is wider than a standard door which makes access easier for wheelchair users. The tables and chairs are evenly spaced out around Costa Coffee, it was very busy when I visited so I sat at a table near the entrance. When I was leaving, I had to nicely ask someone to move behind me because I couldn’t get out. I didn’t need to move anywhere else, but I can imagine it would be difficult to get around if all the chairs are occupied. Mostly all of the tables are at a great height for wheelchairs however, there are a couple that are lower down. I didn’t go up to the customer counter myself however, I did notice it was at a good height to see all the delicious treats on offer.

Toilets

To get to the accessible toilet you need to go past all the tables, which as I’ve said it may be a little difficult to get to in a wheelchair if all the tables are busy. The accessible toilet is spacious at Costa Coffee and I imagine there would be plenty of space for a wheelchair user and someone to assist them. I would say the only thing is that the toilet is nearer the left-hand side of the toilet and there isn’t enough room between the wall and the toilet for someone to transfer at that side, therefore you are only able to transfer at the right-hand side. In this toilet they had a sign beside the red cord to tell customers to be careful when pulling it because staff will enter immediately. I’ve never seen this for a red cord before, but I think its really good make sure customers don’t pull it if they don’t know what it’s for. Although the writing is a bit small for customers to read. There is no Changing Places toilet near this Costa Coffee.

Staff

I didn’t interact much with the staff myself because my helper went up to order for me due to it being busy but, I was sitting next to the customer counter. They were very friendly with all customers that came in, chatting, asking how their day was and making everyone feel welcome. During any of my visits to any Costa Coffee’s I feel staff have always been great, it definitely makes me want to return.

Photos