Overview

Accessible Costa Coffee near the seaside with friendly staff and very chocolaty hot chocolates.

Transport & Parking

Costa Coffee does not have a car park but, there is on street parking and a couple of council car parks that allow free parking for customers with a disabled blue badge. There are buses that go all over the Dundee and Angus and a train station beside the main street but, I’m not sure how often the train stops in Broughty Ferry.

Access

It is level access into Costa Coffee and the door is wide enough for a wheelchair to get through. There is a ‘press for assistance’ button at the right-hand side of the doorway however, I did not have to use it as I had someone with me who opened the door. I did feel it would be quite low down though for a wheelchair user to reach. Inside Costa Coffee, it is a bit tight to get around the tables. You can access most of the tables but if it is busy it can be a little difficult due to space between them. The cakes and sweet treats are displayed in a glass cabinet which is at a good height for wheelchair users to see. Where the till point is, the counter height is a bit too high for a wheelchair user however, there is space beside the till point where you’d be able to easily talk to a staff member. I’m not sure how easily it is to pull the card machine down to a wheelchair level.

Toilets

At the back of Costa Coffee there is a disabled toilet. I would say that there is enough turning space in the disabled toilet and enough space for a wheelchair user and someone to assist them but, there isn’t that much space beside the toilet for transferring. There is more space at left-hand side of the toilet if the bin is moved but, at the right-hand side there is a sink which might cause problems. The red cord was looped around the grab rail beside the toilet however, I fixed it before I left. Within Broughty Ferry there is a Changing Place toilet that is open till 5pm in the Summer and 3:30pm in the Winter.

Staff

I personally didn’t interact with any staff members as my helper ordered our drinks however, as I was people watching I noticed all staff were very friendly to customers whilst they ordered.

Anything else you wish to tell us?

I would say that when drinks are being made it can be difficult to have a conversation but, they can’t really help that though.

Photos