Overview

I’ve already previously reviewed Cineworld cinema in Dundee and nothing has changed since that review in terms of accessibility so I’m going to briefly explain, but I’ll concentrate more on Covid-19 restrictions.

Transport & Parking

As I mentioned in my previous review there are lots of parking spaces outside the entrance to Cineworld, including plenty of disabled parking spaces. There is also a bus stop which is about a 5 minute walk away from Cineworld and I think it comes from the town city center of Dundee.

Access

It is level access into Cineworld and you enter through an automatic door. As you enter there is a hand sanitizer station, I wouldn’t say this sanitizing station is accessible for wheelchair users but there is a sign on the sanitizing station to say for wheelchair users to ask for an alternative option. I carry my own though, you can see a photo of the sanitizing station below. You can’t buy tickets in person just now, you have to book them online through the app. I find the app okay to use, I used it before the pandemic to always ensure I got the disabled space before I arrived. A member of staff scans the QR code that you get when you book your tickets online. They scanned it on my phone at a social distance but you could probably print it out as well if you wanted to. I didn’t notice if there were any socially distanced stickers on the floor to ensure people didn’t queue too close together. At the tills where you can buy snacks there were protective screens between you and the staff member at the other side of the till. The doors to enter the screen I was in were open as we arrived, I don’t know if this is because of Covid-19 but it definitely made me feel safer that my carer didn’t have to touch the doors to pull them open. Although when I left the screen one of the sets of doors was closed but I pushed it open with my footplate so my carer didn’t have to touch it. I’d suggest making sure each sets of doors are kept open at the start and end of the film as it is safe. Inside the screen everyone was nicely spaced out and wearing masks as they entered and exited the screen. I couldn’t wear my face mask during the film as I was breathless but no one was around me and didn’t have to pass as I was tucked away in the furthest away corner at the front. With the pandemic just now I’m actually happy about where the disabled spaces are in the screen. When I was leaving Cineworld I was a little confused if you entered and exited the building at different sides. You do and there was a sign pointing towards the exit but I didn’t think it was very visable. You couldn’t see it until you went past the entrance and around the corner a little. When I visited the the automatic door that you exited through was out of order so we had to exit through the fire exit door which meant you have to touch the door, I got my carer to turn around and use her back to push the fire exit bar so she didn’t have to physically touch it. I’d say if they know that a movie was finishing that they should have this door open to minimize what people have to touch.

Toilets

I didn’t use the toilet whilst I was visiting however, I did notice there was a sign that said only 4 people were allowed in the standard toilets. I have no idea how they would monitor if this rule is being kept.

Staff

The only time I interacted with a member of staff was when they scanned my ticket on my phone. This member of staff wore a face mask, was friendly and stayed still at a good distance away from me even though she had to scan my phone. My carer went up to the till to get snacks and I noticed the staff were all wearing masks there whilst being behind a protective screen however, as I was waiting for my carer I noticed some staff members standing close together with there masks under their chin or not on at all which I don’t think is very safe.

Anything else you wish to tell us?

I felt ‘COVID confident’ whilst visiting Cineworld even though a couple of things could be improved.

Photos