Overview

Cambridge Cineworld is a multiscreen cinema situated at the Cambridge Leisure Complex. Access is good overall - there is step-free access to all areas via a lift in the foyer of the Leisure Complex. Wheelchair spaces are available in all screens, and can be pre-booked, though assistance may be required with the heavy double doors into each screen. Inside these doors, there is a slope (with handrail) leading upward to the screen. The wheelchair spaces are quite close to most of the screens, which may not be the ideal location to appreciate the film. Audio-described and autism-friendly screenings are advertised on the cinema's website, and assistance dogs are permitted.

Transport & Parking

There is Blue Badge parking on the ground floor of the multi-storey car park on the Leisure Complex site, and also a few spaces outside Cambridge Junction, across the piazza from the cinema entrance. These are all operated by NCP, and there are no concessions for Blue Badge users. Accessible buses from the city centre and railway station stop near the cinema.

Access

There is step-free access into all screens; the cinema is on the first floor, accessed via a lift in the Leisure Complex foyer. Ticket sales are in the cinema foyer on the first floor. CEA cards may be used when purchasing tickets to receive a complementary ticket for a PA/carer/companion, and these tickets can also be booked online. There are heavy double doors into each of the screens, and assistance may be required with these. Each of the screens has some step-free seating and dedicated wheelchair spaces, though in most these are situated close to the screen.

Toilets

There are two accessible toilets: one in the cinema foyer on the first floor, and one in the corridor leading to the screens. Each has drop-down rails and space for side transfer. The doors are quite heavy, and are not RADAR-key protected, so we have at times found the toilet in the foyer being abused.

Staff

Variable. Some staff are welcoming and helpful, and will offer assistance with the doors, but others seem less aware of access needs. We have encountered issues when buying tickets with a CEA card, as some staff have not understood how it works.

Anything else you wish to tell us?

Good access overall, though it's a shame that, in common with so many cinemas, wheelchair spaces are situated so close to the screen that viewing may be uncomfortable.