Overview

To help make the zoo accessible to anyone, the zoo allows visitors with disabilities have an accompanying carer enter the zoo for free. This is as long as the visitor pays full price for their ticket whether that is an adult or a child ticket.

Transport & Parking

There are 100 disabled parking spaces in the zoo car park that are only a short distance away from the main entrance, allowing easy access into the zoo.

Access

The enclosures in the zoo are spacious, allowing visitors to manoeuvre around with ease. There is also enough space for people that are in wheelchairs to get around. The enclosures mostly have glass panels around them, allowing visitors to view the animals from any height or angle. There are wheelchair lifts available for visitors who are in wheelchairs. They are located in the realm of the red ape enclosure and Oakfield house.

Toilets

To easily locate the accessible toilets and changing facilities, you can find them on the map that is given to you at the main entrance of the zoo. There is a changing place facility inside the jubilee toilets. This provides a height adjustable sink and easy access hand rails and hoist for easy use.

Staff

All of the staff that I have come across are all helpful with any question or help you may need. There are plenty of staff walking around the zoo so you are never to far away from someone.

Anything else you wish to tell us?

Hearing loops are in the cafés, main entrance and the shops. In the event that a visitor may need to access a wheelchair, they can be hired for free. All you need to do is put down a £10 deposit that you will get back and remember to pre book the wheelchair before arriving at the zoo. If a visitor needs to bring their assistant dog they can arrange a visit by calling up the zoo in advance.