Overview

We went there to select a new walker. I knew it would be easy to access, but this was helped by there being parking right outside. The threshold was easy to cross, and I was warmly greeted by a staff member who devoted an hour to letting me try out all the walkers and rollators until I narrowed it down to two. She gave advice when asked but was never pushy. I was allowed to try both walkers outside, where it quickly transpired which one was best for me. I didn't realise there would be a drinking water dispenser, which I deeply appreciated as it was a very hot day. Once I had selected my new walker, we paid, and waited 5 working days for the delivery. I even had a choice of colour. I chose an Evo Suspension, which is brilliant for outdoors. There is a wide range of equipment there and it's a great place to go and try them out.

Transport & Parking

We drove and parked right outside. The shop is on a retail park. There were no other customers, so it felt very safe in terms of Covid. This was mid afternoon on a weekday.

Access

Step free from car park into the shop, which was all on one level. There was seating near the tills. No lift needed. I didn't notice hearing loop or large print etc, because I don't need those.

Toilets

Clean accessible toilet located close to the entrance opposite the tills. Spacious with all the usual grab rails and alarm. It wasn't a changing spaces one.

Staff

Natasha was brilliant, so patient with me, and I really felt I was getting personal attention and kindness. The walker I chose is perfect for me.