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Don't expect disabled special assistance
Visit date:
This review is especially helpful for those who have or use the following: Wheelchair
Overview
Should have known better than to trust BA again. Bad experience in January 2023 and even worse in January 2024. Despite numerous face to face assurances, emails, phone calls and travel agent making contact special assistance (or should I say lack of special assistance) was appalling. It would appear they can manage to deal with UK flights but not long-haul flights.
Transport & Parking
Taxi from hotel to Terminal 5 at Heathrow - no issues
Access
Toilets
Accessible toilets used by BA staff members (who did not appear to be disabled and indeed wore no non-visible disabled assistance lanyards).
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We've had 3 reviews for British Airways Heathrow
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