Overview

We had a nice meal in the IASG restaurant in the early evening. Light and airy space. Accessibility all on one level as there was a lift as an alternative to the few steps down to the restaurant. Staff were very helpful and seemed to really care about our experience.

Transport & Parking

Went to venue by car. Parked on the street right outside the front of the hotel. Plenty of metered parking that was free with blue badge.

Access

Wheelchair entrance round the side of the hotel. Guided there by staff member from car through to the restaurant. Lift available to go down the few steps to the restaurant. Lift worked but when we needed to use the loo someone had left a trolley in front of it and we had to ask for it to be moved to use the lift.

Toilets

Accessible loo quite a way from the restaurant through the hotel foyer but a member of staff took us there. The loo itself had grab rails and was clean and tidy. Quite a tight space for wheelchair and carer, particularly as a baby changing table was placed in the spare space. Without that, it would have been much easier. No space for Changing Spaces toilet

Staff

Staff were very helpful and went with us wherever we wanted to go, particularly the doorman who took us through the wheelchair entrance. Some staff didn't know how to work the lift to the restaurant but there were several who knew how everything worked.

Anything else you wish to tell us?

Improvements are easy to make - remove changing table from disabled toilet to create enough space for wheelchair and carer, train all restaurant staff in how to use the wheelchair lift and the importance of keeping the access clear.