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Best Western Plus Grims Dyke Hotel

Old Redding, London, HA3 6SH, United Kingdom | 0844 387 6325 | Website
3
1 like

1

Not accessible at all

0

1 like

Visit date:

This review is especially helpful for those who have or use the following: Wheelchair

Overview

Wheelchair access(?) is via the bar, along a 50m gravel path, and a locked door with a rickety ramp with a small step at the top. The toilet they said is accessible is out via that rickety ramp and gravel path - and if you're unlucky you have to move all the people sitting in front of it. You then have to go through the car park, down the road and then a path. The toilet had no accessible features at all and I could only just get my chair in and turn to shut the door. According to the barman, they regularly carry people in their chairs up a flight of 18 stairs, not something I would let them do. When I was being served at the bar 2 people came up and interrupted me while I was ordering - and the staff dealt with them first. I felt like I came in through the servants' entrance and then was totally ignored as well. Afternoon tea was average. I won't be going again.

Transport & Parking

0.5

No specific disabled parking and one suitable space was reserved so not available.

Access

0

No lift, access had to be arranged because the door was locked. Long trip up gravel path to gain entry.

Toilets

0

Steps to so-called accessible toilet - or a long trip to another step free toilet with no accessible features and no handrails.

Staff

0

Lack of knowledge about accessibility. Pushed me in the wheelchair despite being asked not to. Ignored me while I was ordering.

Anything else you wish to tell us?

I would not recommend this place to anyone.

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