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Access Survey - BSL

Access Survey - BSL

Thank you very much for taking the Euan's Guide Access Survey 2023, supported by Motability Operations.

Please return your answers in one of the following ways:

Sending a BSL Video to bsl@euansguide.com
Printing this page, marking your answers and sending back via email or post
Downloading the Word version, marking your answers and sending back via email or post

Email - bsl@euansguide.com

Post - please post to our Freepost address.

Freepost Euan's Guide

Return to Access Survey

2023 Euan’s Guide Access Survey

Every year the Euan's Guide Access Survey reveals what disabled people and those closest to them think about the standard of disabled access today.

This survey is bigger than ever before - there is so much that has changed and so much that we would like you to tell us about!

The survey will take around 15 minutes to complete but the information you provide is extremely useful and you can skip any questions that you do not feel are relevant to you.

There are 7 sections:

Cost of Living
Covid and Disabled Access
Disabled Access
Accessible Toilets
About Euan's Guide
About the Motability Scheme
About You

Everyone completing the survey gets entered into a draw to win one of five £25 Amazon vouchers.

Thank you so much for taking part in this year's Euan's Guide Access Survey supported by Motability Operations.

Section 1 of 7 - Cost of Living

We are keen to hear from disabled people about the impact of the increase in the cost of living in the last 18 months. We are particularly interested in whether the cost of living increase is impacting on your ability or willingness to get out and about.

How have rising costs impacted you on a daily basis? (please select all that apply)

They have not impacted me on daily basis
I have started to make different choices when buying things
I'm in debt for the first time
I have a bigger debt

Please tell us about your energy bills: (please select all that apply)

I am not concerned about my energy bills
I am concerned about my energy bills
I am cutting back on my energy usage
I am using the same amount of energy
I am using more energy
Not applicable to me

Please tell us about your grocery bills: (please select all that apply)

I am not concerned about my grocery bills
I am concerned about my grocery bills
I am cutting back on groceries spending
I am buying the same amount of groceries
I am buying more groceries
Not applicable to me

Please tell us about your vehicle costs: (please select all that apply)

I am not concerned about my vehicle costs
I am concerned about my vehicle costs
I am cutting back on vehicle costs
I am spending the same on my vehicle costs
I am spending more on my vehicle costs
Not applicable to me

Please tell us about your participation in leisure and recreation activities: (please select all that apply)

I am doing more than I was before
I am doing as much as I was before
I am doing less than I was before
I am spending more on leisure and recreation
I am spending the same on leisure and recreation
I am spending less on leisure and recreation

If you have paid Carers, Support Workers or PA's please tell us about how you find and recruit them:

I find it easier to find or recruit Carers
I find it just as easy to find or recruit Carers
I find it harder to find or recruit Carers
Not applicable to me

Is there anything else you would like to tell us relating to increase in the Cost of Living?

Section 2 of 7 - Covid and Disabled Access

In this section, we're asking for your thoughts on how Covid has affected disabled access.

In terms of Covid... (please select all that apply)

You (or someone you live with) were shielding at any point
You (or someone you live with) are currently shielding?
You (or someone you live with) are currently taking Covid precautions when out and about
None of the above

How important is it that you visit somewhere already known to you and that you trust? (please select all that apply)

I am less likely to visit new places
I am just as likely to visit new places
I am more likely to visit new places

Is there anything else you would like to tell us relating to Covid and disabled access?

Section 3 of 7 - Disabled Access

In this section, we're asking for your thoughts on disabled access in general.

In the past year, do you feel that there has been any change to overall levels of access for disabled people in the UK?

Access has improved
Access has stayed the same
Access has got worse

Thinking about accessibility, how confident are you about visiting new places?

Very confident
Moderately confident
Neither confident nor unconfident
Moderately unconfident
Very unconfident

What would help improve your confidence when visiting new places?

Accurate disabled access information
Easily available disabled access information
Recommendations from friends or family
Reviews from other disabled people
Easy and accessible transport links
Accessible parking
Accessible toilets
Changing Places toilet

If a business had a recognised logo showing an accessibility accreditation, would this make you more likely to visit?

When visiting a new place, do you try to find disabled access information about it beforehand?

If yes, how do you find this information?

I contact the venue directly
I check their website
I ask friends, community groups or other people
I use Euan's Guide
I search the internet

If you have used a venue's website to check disabled access before visiting, have you ever found the information to be misleading, confusing or inaccurate?

Have you ever experienced a disappointing trip or had to change your plans because of poor accessibility?

What are the barriers to access that you commonly find when out and about?

I couldn’t get into the venue (e.g. lack of automatic doors, ramp or directions)
I couldn’t get around the venue (e.g. lack of lifts, narrow corridors, too little space or poor layout)
I was not able to participate in the same way as others (e.g. can't take part in the activity)
The environment made me uncomfortable (e.g. too loud, bright or overstimulating)
The facilities weren’t what I expected (e.g. lack of hoist, faulty equipment, broken lift)
There were no alternative formats to suit my requirements
There was no access to a toilet that suits my requirements
Staff attitudes or not getting the required assistance from staff
Staff being unsure how to work equipment (e.g. such as portable ramps, hearing loops)
A lack of accessible transport options to the venue
A lack of appropriate parking available

Please tell us more about any misleading access information, disappointing trips or barriers that you commonly find when out and about.

I am more likely to visit somewhere new if...
I can find relevant access information about the venue
I feel welcomed by staff or the venue appears to care about accessibility
It has been recommended to me by someone with similar requirements
I can see pictures and read what others have said beforehand

If a venue has not shared its disabled access information I...

Avoid going because I assume it is inaccessible
Phone or email the venue to check accessibility
Check Euan's Guide to see if it has been reviewed
Take a chance and go anyway

How likely are you to share your experiences of disabled access with others?

Very likely
Moderately likely
Neither likely nor unlikely
Moderately unlikely
Very unlikely

Would you like to tell us more about finding information or sharing your experiences?

When somewhere has good accessibility do you...

Tell the venue
Tell others about it
Make a return visit
Review it on Euan’s Guide
Share it on social media

When somewhere has bad accessibility do you...

Tell the venue
Tell others about it
Review it on Euan’s Guide
Share it on social media

What is your main mode of transport?

Car – owned or leased
Car – lifts from friends or family
Bus or Tram
Taxi
Train or Underground
Bicycle
E-Bike
Powerchair or scooter
Walking

With the trend toward electric vehicles, would you consider having an electric vehicle?

I already have an electric vehicle
Yes
No
Don't Know
Not Applicable

If you have experience of public electric vehicle charging points, how would you rate their accessibility?

Very Good
Good
Satisfactory
Bad
Very Bad
Not Applicable

If you have experience of public electric vehicle charging points, have you experienced any of the following issues? (please select all that apply)

Charger inaccessible due to being on a raised plinth or pavement
Screen too high or too difficult to read
Payment or card mechanism too high or too difficult to use
Size and layout of the bay not suitable for Wheelchair Accessible Vehicles (WAV's)
Size and layout of the bay not suitable for my access requirements
Fixed charging cables too heavy, not long enough or otherwise not suitable
Surrounding pavements and environment lacking dropped kerbs

Is there anything else you want to tell us about travel, transport or electric vehicles?

In your experience, how would you rate the accessibility of the following types of places?

In your answers consider what the accessibility has been like when you have visited these places in 2021. Please only complete those that apply to you (where you have visited this type of venue in the past year).

Pubs and bars

Most are excellent
Most are good
Most are average
Most are poor
Most are very poor
Don't know

Cafes and Restaurants

Most are excellent
Most are good
Most are average
Most are poor
Most are very poor
Don't know

Shops

Most are excellent
Most are good
Most are average
Most are poor
Most are very poor
Don't know

Museums and art galleries

Most are excellent
Most are good
Most are average
Most are poor
Most are very poor
Don't know

Historic attractions

Most are excellent
Most are good
Most are average
Most are poor
Most are very poor
Don't know

Visitor attractions

Most are excellent
Most are good
Most are average
Most are poor
Most are very poor
Don't know

Cinemas and theatres

Most are excellent
Most are good
Most are average
Most are poor
Most are very poor
Don't know

Concert halls and music venues

Most are excellent
Most are good
Most are average
Most are poor
Most are very poor
Don't know

Events and Festivals

Most are excellent
Most are good
Most are average
Most are poor
Most are very poor
Don't know

Hotels

Most are excellent
Most are good
Most are average
Most are poor
Most are very poor
Don't know

Sporting Stadiums

Most are excellent
Most are good
Most are average
Most are poor
Most are very poor
Don't know

Leisure and Sports Centres

Most are excellent
Most are good
Most are average
Most are poor
Most are very poor
Don't know

Transport hubs (e.g. airports and train stations)

Most are excellent
Most are good
Most are average
Most are poor
Most are very poor
Don't know

Outdoor (e.g. parks, trails and nature reserves)

Most are excellent
Most are good
Most are average
Most are poor
Most are very poor
Don't know

Banks and Building Societies

Most are excellent
Most are good
Most are average
Most are poor
Most are very poor
Don't know

Hospitals and healthcare venues

Most are excellent
Most are good
Most are average
Most are poor
Most are very poor
Don't know

Public and council buildings

Most are excellent
Most are good
Most are average
Most are poor
Most are very poor
Don't know

Is there anything you'd like to tell us about access at different types of venues?

Please let us know any venues that you recommend with brilliant disabled access.

Section 4 of 7 - Accessible Toilets

Have you ever come across an accessible toilet that you were unable to use?

What are the most common problems you encounter with accessible toilets?

Not enough space
The layout
Wheelchair transfer space obstructed
Too many things in the way making it difficult to manoeuvre
Dirty
Not having the right equipment or it has not been installed correctly
Confusing signage
Lack of visual contrast
No tactile guidance
Getting in and out
No Changing Places facilities
Don’t know

Have you ever avoided going somewhere because...

You knew it didn't have an accessible toilet
You couldn't find information about an accessible toilet
You knew it didn't have a Changing Places toilet
You couldn't find any information about a Changing Places toilet

Have you ever had to use an emergency cord to call for help?

How often do you see a red emergency cord that is potentially dangerous in an accessible bathroom? (This could include not having an emergency cord or having a cord that has been cut too short, tied up or put out of the way so that it could not be reached by someone lying on the ground)

Most days
Once a week
Once a month
Once a year
Never

What is the strangest thing you have ever found in an accessible toilet?

What are the most helpful things you find in accessible toilets?

  Is there anything else you wish to tell us about accessible toilets?

Section 5 of 7 - About Euan's Guide

Euan's Guide is the award-winning disabled access charity. We're best known for our disabled access review website where disabled people, their family, friends and carers can find and share reviews on the accessibility of venues around the UK and beyond.

Each year we run the Euan’s Guide Access Survey, the UK’s largest and longest running survey of its kind. We also make tens of thousands of accessible toilets safer through our Red Cord Cards.

Have you heard of Euan's Guide before taking the Access Survey today?

Yes - I have written a disabled access review
Yes - Searched the website for disabled access information
Yes - Read the Euan's Guide blog
Yes - I have submitted my venue's disabled access information
Yes - I've seen your Red Cord Cards in accessible toilets
Yes - I've made accessible toilets safer using your Red Cord Cards
Yes - Read the Euan's Guide newsletter
Yes - Followed Euan's Guide on social media
Yes - I have heard of it but not used it
No

If you have written a review, please can you tell us what motivates you to write reviews on Euan's Guide?

 I use Euan's Guide... (please select all that apply)

On my desktop or laptop computer
On my tablet eg iPad
On my phone
With assistive hardware technology
With assistive software technology
For planning trips in advance
To find information when out and about
Other

Would you use a Euan's Guide app on a mobile device to find disabled access information?

Yes
No
Not Sure
Not Applicable

Have you ever visited somewhere new after reading a review on Euan's Guide?

What types of places interest you on Euan's Guide?

Attractions
Museums and art galleries
Cinemas and theatres
Places to stay
Places to eat
Places to drink
Nightclubs
Events
Shops
Toilets
Offices
Parks and open spaces
Sport and leisure
Transport
Everyday Essentials (e.g. Supermarkets,   Post Offices etc.)

What are the things you like and don't like about Euan's Guide?  

Euan's Guide gives me greater choice of accessible places to go and things to do

I have visited somewhere new because of Euan's Guide

Euan's Guide gives me more confidence to visit new places or try new things

Euan's Guide gives me a place to share my experiences of disabled access

Euan's Guide helps me find and access safer accessible toilets

I have more awareness of the challenges disabled people experience because of Euan's Guide

Euan's Guide gives me access to a trusted source of disabled access information

Have you got a story about how Euan's Guide has helped you?

Euan's Guide is a registered charity (Charity Number SC045492). Would you be interested in finding out more about our work as the disabled access charity?

Yes I would like to hear more
No I would not like to hear more

Would you be interested in supporting Euan's Guide by

Attending events organised by Euan's Guide or where Euan's Guide will be present
Helping people get started reviewing
Get involved with partner projects designed to improve accessibility
Help support venues who would like more feedback on their accessibility
Take part in media opportunities
Other

Would you be interested in supporting our work with a donation?

Yes I would like to give a donation
No I am not interested in donating to your work

Is there anything else you would like to tell us about Euan's Guide?

Section 6 of 7 - The Motability Scheme

The 2024 Euan’s Guide Access Survey is once again being supported by Motability Operations, the company behind the Motability Scheme.

Through the Motability Scheme those in receipt of an eligible allowance (HRMC of DLA; ERMC of PIP; WPMS or AFIP) can achieve greater independence and everyday freedom by exchanging the qualifying mobility allowance to lease a new affordable car, Wheelchair Accessible Vehicle, scooter or powered wheelchair.

Are you aware of the Motability Scheme

Yes, I’m a Motability Scheme customer
Yes, I’ve heard about them but I’m not currently on the Motability Scheme
No, I've never heard about the Motability Scheme before

In which of these ways have you seen, heard or read anything about the Motability Scheme over the past few months? (please select all that apply)

A poster/leaflet in GP survey
An advert on TV
An advert online
An advert on the radio
A poster/billboard outside
An advert in a magazine/newspaper
An advert on social media (e.g. Facebook, Instagram, Twitter)
Within a letter/communication from the Department of Work and Pensions
In a car dealership
In an article/advertorial
One Big Day event
Don’t know/can’t remember
I haven’t seen or heard any advertising for the Motability Scheme

Do you currently lease a vehicle through the Motability Scheme?

Yes I lease a car
Yes I lease an adapted car
Yes I lease a scooter
Yes I lease a Powered Wheelchair
Yes I lease a Wheelchair Accessible Vehicle (WAV)
No I am not currently a customer, but I have been previously
No I am not a customer

If you have a car, how important is it in enabling you to enjoy accessible days out?

Please enter a number between 1 and 5  (1 is Worse, 5 is Better)

How important is it to have a car to help make unplanned journeys?

Please enter a number between 1 and 5  (1 is Worse, 5 is Better)
[ ]

Section 7 of 7 - About you

You're almost done! We just have a few questions about you. Remember these are all optional.

Don't forget to enter your email address if you wish to be entered into a draw for one of five £25 Amazon vouchers.   

Where do you live?

England
Scotland
Wales
Northern Ireland  
Other

Please can you enter the nearest town or city, so we can map concerns across the country. 

When 'out and about', most of the time you are...

With friends or family
With an unpaid or family carer
With a carer or PA
By myself
With a club or group

Are you...

A disabled person
Family member or friend of a disabled person
Unpaid or family carer
Carer or PA
Of retirement age
Teacher, Social Worker or Healthcare Professional
I’d rather not say
Other

Do you use or have experience of:

Wheelchair
Powerchair
Mobility Scooter
Walking Aid
Symbol Cane
Long Cane
Assistance Dog - Visual Impairment
Assistance Dog - Other
Sign Language
Hearing Aid or Cochlear Implant
AAC
Hidden Impairment
Speech Impairment
PMLD
Autism
Dementia
Learning Disability
Changing Places Toilet
Other – please write your answer in the space below

What device do you usually use when using the internet?

Desktop or Laptop Computer
Mobile Phone
Tablet
Other – please write your answer in the space below

Do you use any assistive technology to use the internet?

I do not use Assistive Technology
Screen reader
Screen magnification
Braille output
Screen filter
Speech input
Eye tracking
Head pointer
Motion tracking
Alternative keyboard
Switch entry
Other

Where did you hear about the Euan's Guide Access Survey supported by Motability Operations?

I've previously taken part
Euan's Guide Website
Euan's Guide Email
Euan's Guide Social Media
Euan's Guide Red Cord Card
Euan's Guide Event
Motability Scheme Big Event
Motability Scheme Website
Motability Scheme Email
Motability Scheme Social Media
Motability Scheme Lifestyle Magazine
Other – please write your answer in the space below

Do you have any feedback on the survey or anything else you wish to tell us?

  
I would like to:

To be entered into the £25 Amazon voucher draw
To receive a copy of the survey results
To receive information from Euan's Guide
To receive information about the Motability Scheme

Please enter your email address – please write your answer in the space below

email: ___________________________

example@example.com (Leaving an email address is optional. If you do not provide a valid email address then we will be unable to enter you into the prize draw.)

Thank you very much for your time!
Euan and the Euan's Guide Team

Please send your responses to hello@euansguide.com or post them to the following Freepost address:

Freepost Euan’s Guide

 Please contact hello@euansguide.com if you have any questions about completing this survey.